This is a new business sales role focused on generating pipeline and acquiring new SMB and mid-market partners across PosterElite’s ecosystem.You will be responsible for creating and progressing new opportunities through outbound prospecting and partner engagement, primarily within high-volume, small to mid-sized partner segments. This role is focused on net-new partner acquisition and does not own enterprise-level partnerships or post-sale expansion.You bring experience generating pipeline in a quota-carrying or pipeline-owning sales role and are comfortable operating in high-activity environments. Experience within HCM, payroll, or partner-led sales motions is strongly preferred.What You'll DoIdentify, research, and engage prospective partners across Payroll, HCM, HR Tech, Benefits, and related industriesBuild pipeline through outbound outreach, inbound qualification, campaigns, and CRM-driven prospectingLead early-stage sales conversations and discovery that connect compliance challenges to meaningful partner and client outcomesDevelop and nurture referral relationships with partners to generate new opportunitiesAnalyze competitors, market movement, and partner business models to inform strategy and strengthen positioningMaintain accurate forecasts, documentation, and activity notes in the CRMCollaborate with cross-functional teams to support new initiatives, outreach strategies, and partner acquisition programsRepresent PosterElite in a polished, confident, and partner-centric way across all communication channelsWhat You BringA natural ability to spark interest, create conversations, and build rapport quicklyStrong communication and storytelling skills that make complex topics simple and compellingCuriosity about partner ecosystems, buyer motivations, and market trendsDiscipline in managing pipeline, documenting progress, and staying organized in a fast-moving environmentPersistence, creativity, and resilience when navigating stalled decisions or objectionsA proactive, intentional work style — you take ownership and enjoy building something that scalesQualifications2–5 years in proactive new business development, outbound sales, channel sales, or consultative hunting rolesDemonstrated success generating pipeline and creating new business opportunitiesExperience working with or through partners, referral networks, or indirect channels is strongly preferredExposure to HCM, payroll, benefits, or HR tech ecosystems is strongly preferredExperience with CRM systems (Zoho or similar) and strong online research abilitiesExcellent virtual presentation skills and confidence speaking with leaders at various levelsStrong organizational habits and commitment to process-driven sales executionHow We WorkWe’re a remote-first team that values clarity, communication, initiative and ownershipYou’ll collaborate across Sales, Partnerships, Marketing, and Operations—mostly through Slack, Zoom, and Google WorkspaceTravel is typically less than 20%, with occasional partner meetings or industry eventsWe move quickly, support each other generously, and celebrate progress as much as outcomes

As the Enterprise Partnership Director, you are a senior relationship builder and strategic driver of PosterElite’s expansion into high-impact partner ecosystems. You cultivate and influence relationships with leading enterprise organizations—often engaging with executive and C-suite stakeholders—to uncover new opportunities, shape value, and build multi-layered partnerships. You understand complex buying cycles, navigate multiple stakeholders with confidence, and create clear business cases that drive adoption of PosterElite’s embedded solutions at scale. This is a high-visibility, high-impact role for a seasoned partnerships professional who excels at strategy, communication, and long-term enterprise growth.What You’ll DoIdentify, research, and prioritize named enterprise accounts across key vertical marketsDevelop tailored strategies to engage each prospect based on their business model, client needs, and market opportunitiesBuild strong relationships with senior executives, economic decision-makers, and cross-functional stakeholdersLead high-impact conversations: discovery, value articulation, collaborative planning, and executive presentationsCreate momentum at all stages of the buyer journey through intentional outreach, building awareness, strategic sequencing, and follow-throughNavigate complex, multi-stakeholder sales cycles and guide partners toward clear next steps and aligned outcomesMaintain disciplined documentation of activities, strategies, and forecasts in the CRMRepresent PosterElite as a trusted advisor in industry networks, events, and partner-facing forumsCollaborate internally on partner programs, go-to-market alignment, and strategic initiatives that support enterprise growthCollaborate internally on positioning, partner programs, and new initiatives that support enterprise growthWhat You BringExceptional communication, influence, and executive-level presenceA strategic mindset with the ability to shift seamlessly into hands-on executionDemonstrated success navigating long and complex sales cycles in large or matrixed organizationsCuriosity about partner markets, business models, competitive dynamics, and how compliance fits into broader value chainsPersistence paired with thoughtful problem-solving when addressing objections, misalignment, or stalled progressConfidence managing pipeline, forecasting, and communicating progress with clarity and detailA high-integrity, partner-focused approach that builds trust across every interactionQualifications8+ years of experience in enterprise business development, strategic embedded channel partnerships, or similar rolesProven track record influencing and engaging senior leaders within large or complex organizationsDemonstrated ability to achieve new partner acquisition or new revenue goalsStrong organizational skills and comfort developing processes for scaleExperience with CRM tools and virtual collaboration platformsExcellent presentation skills, including the ability to tailor messaging for technical and non-technical audiencesHow We WorkWe’re a remote-first team that values clarity, communication, and ownershipYou’ll collaborate across Sales, Partnerships, Marketing, and Operations—mostly through Slack, Zoom, and Google WorkspaceTravel is typically less than 20%, with occasional partner meetings or industry eventsWe move quickly, support each other generously, and celebrate progress as much as outcomes

As a Customer Support Manager, you are responsible for owning the day-to-day execution and continuous improvement of the customer support function.You oversee support operations while building the systems and processes required to operate efficiently at scale. You own day-to-day support execution while partnering closely with the Director of Customer Service to drive priorities and maintain operational consistency.This is a highly detail-oriented, hands-on role for someone who is proactive, organized, and comfortable managing a high volume of moving pieces. You will lead through execution, support team development, and build the structure needed to scale support operations effectively.What You’ll DoOwn and manage the end-to-end ticketing process, including reshipments, returns, order cancellations, compliance questions, refunds, billing issues, bugs, and enhancement requestsEnsure all tickets are triaged, prioritized, and resolved accurately and efficiently, maintaining high standards for quality and responsivenessAct as the escalation point for complex or sensitive issues, driving resolution while identifying patterns and preventing repeat problemsProactively identify gaps, inconsistencies, and inefficiencies across support workflows and implement improvements to increase speed, clarity, and accuracyMaintain strong attention to detail across all support interactions, ensuring compliance-related information and order handling are correct and consistentSupport the development of the Customer Support team by providing guidance, feedback, and day-to-day direction, even without direct people management responsibilityServe as a key partner to the Director of Customer Service, helping manage priorities, absorb operational load, and keep support running smoothlyCollaborate cross-functionally with Sales, Implementation, Product, and Operations to resolve issues, improve processes, and support new initiativesBuild and maintain SOPs, knowledge base content, and internal documentation to improve team consistency and onboardingTrack and monitor key metrics (response time, resolution time, backlog, escalation trends), using data to drive improvements and surface risks earlyWhat You BringExceptional attention to detail with a track record of maintaining accuracy in fast-paced, high-volume environmentsStrong proactive mindset—you identify issues early, take initiative, and follow through without needing directionHands-on experience managing ticketing systems and complex support workflowsAbility to manage competing priorities while staying organized and responsiveClear, direct communicator who works effectively across teams and levelsStrong ownership mentality—you take responsibility for outcomes, not just task completionAbility to support and guide team members, contributing to team consistency and developmentQualificationsRequired4–8+ years in customer support or service operations1–3+ years of experience leading or supervising a teamExperience working in B2B or partner-driven environmentsStrong experience with CRM or ticketing systems (e.g., Zoho, Salesforce, Zendesk)Proven ability to manage escalations and drive issues through to resolutionPreferredExperience in SaaS, HR, payroll, or compliance-related environmentsFamiliarity with subscription-based services or recurring revenue modelsExperience working with small businesses or SMB customersExposure to bookkeeping, billing operations, or financial workflowsExperience with QA, testing, or validating system changes and enhancements