Role Summary

As a Production Manager, you are responsible for ensuring the timely, accurate, and efficient fulfillment of orders across all channels. You lead day-to-day production operations, maintain tight control over inventory and materials, and ensure service level commitments are consistently met.

You are a hands-on operator and team leader who drives execution, holds the team accountable to clear standards, and continuously improves how work gets done. You partner closely with Operations and Customer Service to ensure a seamless fulfillment experience for our customers.

In this role, you take ownership of outcomes, move quickly with precision, and build systems that keep production running smoothly at scale.

What You’ll Do

• Oversee daily production and fulfillment operations across all order channels
• Ensure all orders are printed, processed, and shipped accurately and within SLA requirements
• Monitor production workflows and proactively address bottlenecks or delays
• Lead and validate physical inventory accuracy and inventory processes
• Own ordering and management of raw materials and warehouse supplies
• Manage purchase order receipts (MOM) and vendor ordering (e.g., Uline, Amazon)
• Hold the processing team accountable to productivity and SLA expectations
• Support and resolve production-related customer service issues
• Create Bills of Lading (BOL) and coordinate shipments with third-party freight providers
• Send punch reports to staffing partners during peak production periods
• Provide hands-on support with printing and shipping when needed
• Partner with the Director of Operations to ensure alignment on priorities and execution
• Identify inefficiencies and implement process improvements to increase speed, accuracy, and cost-effectiveness

What You Bring

• Strong operational leadership with the ability to run day-to-day production with consistency and control
• Proven ability to drive accountability and performance on a production or fulfillment team
• High attention to detail with a focus on accuracy and error prevention
• Strong process mindset with the ability to identify gaps and implement improvements
• Clear, direct communicator who collaborates effectively across teams

Qualifications

• 5+ years of experience in production, fulfillment, or warehouse operations
• 2+ years of experience leading or supervising a team in an operations environment
• Demonstrated expertise in inventory management and order fulfillment processes
• High proficiency working across multiple systems and tools in a production environment

Tools & Technology

The tools below reflect the systems you’ll work with in this role. Prior experience is helpful, but not required—we value adaptability and the ability to learn quickly.

• Microsoft Office / Google Workspace
• Excel / Google Sheets
• Zoho Suite (Creator, Client Portal, CRM)
• Adobe Acrobat
• Process.st
• Slack

How We Work

• This role is onsite, working closely with the production and operations teams
• You’ll collaborate cross-functionally with Customer Service and Operations partners
• The environment is fast-paced and execution-focused, with a strong emphasis on accuracy and accountability
• We value ownership, teamwork, and continuous improvement in how we operate