This role leads PosterElite’s Account Management function with direct responsibility for revenue expansion, retention, and growth across our partner ecosystem.

It’s a senior, hands-on, player–coach position for a commercial leader who knows how to create growth inside existing accounts — not just manage relationships. You’ll lead a team of Account Managers while staying close to pipeline, uncovering whitespace, and shaping expansion opportunities across new programs, use cases, and buying centers.

Success in this role requires strong prospecting instincts, business development experience within existing accounts, and comfort owning expansion forecasts and growth outcomes.

What You'll Do

• Own and lead PosterElite’s Account Management function, driving revenue expansion, retention, and platform adoption across the partner base
• Act as a hands-on player–coach by providing real-time deal and expansion strategy during pipeline reviews, whitespace analysis, and live opportunities
• Lead and coach internal prospecting within partner organizations to identify new buying centers, use cases, programs, and expansion opportunities
• Join partner calls as needed to support renewals, expansions, escalations, and strategic lifecycle moments, including sourcing and shaping new expansion opportunities
• Set and model high standards for account and partner growth excellence, including commercial discovery, value articulation, internal prospecting, and executive alignment
• Translate partner business models, usage patterns, and market dynamics into actionable expansion strategies
• Build, refine, and enforce account management methodologies, operating rhythms, and lifecycle processes
• Hold leaders and individual contributors accountable to disciplined execution, pipeline hygiene, forecasting accuracy, and framework adherence
• Stay deeply engaged with performance data, churn signals, expansion opportunities, and adoption trends
• Collaborate closely with Product, Marketing, Program Management, Revenue, and Leadership to drive enablement, adoption, and partner success initiatives
• Serve as executive sponsor for high-impact partners, particularly complex or enterprise relationships
• Advocate for partner needs internally and surface insights that influence roadmap and enablement priorities
• Hire, develop, and scale a high-performing Account Management team as the partner ecosystem grows

What You Bring

• Proven leadership experience managing Account Management or Sales teams with direct ownership of expansion revenue and growth outcomes within a B2B, channel, OEM, or white-label environment
• A revenue-first leadership mindset with clear ownership of net revenue retention, expansion revenue, churn reduction, and overall growth outcomes
• Strong commercial instincts with hands-on experience owning and driving NRR, expansion, churn, and related growth KPIs
• Demonstrated experience creating pipeline and expansion opportunities within existing accounts or partner portfolios, not just managing inbound growth
• A seller-first leadership approach: you are the best seller in the room, able to coach deals because you’ve personally sourced, shaped, and closed high-impact expansion and enterprise opportunities
• Deep comfort operating as a hands-on player–coach in complex, partner-led post-sale environments
• Demonstrated ability to build and scale systems, including playbooks, lifecycle frameworks, operating rhythms, and repeatable processes
• A strong belief that structure, process, and operating discipline are essential drivers of predictable revenue performance—you value them and enforce them
• Natural intensity and curiosity—you stay actively engaged with pipeline, performance data, usage signals, and emerging opportunities
• Ability to creatively align partner objectives, customer needs, and PosterElite’s value proposition into revenue-generating expansion strategies
• Confidence holding teams accountable to results, disciplined execution, and consistent process adherence
• A dynamic leadership presence that challenges teams to think differently, move faster, and act with courage
• Executive credibility with senior partner stakeholders
• High integrity, resilience, and a bias toward action

Qualifications

• Leadership experience managing Account Management, Partner Success, Customer Success, or related revenue teams
• Experience in quota-carrying, revenue-forecasted, or expansion-focused roles strongly preferred
• Demonstrated success driving retention, expansion, and adoption outcomes within complex partner ecosystems
• Experience working in embedded, channel-led or indirect distribution environments
• Strong organizational skills and ability to develop scalable processes, playbooks, and operational frameworks
• Familiarity with CRM systems and comfort maintaining accurate forecasts and pipeline details
• Excellent presentation and communication skills across virtual and in-person settings
• Ability to navigate partner organizations with multiple stakeholders and competing priorities
• Experience collaborating cross-functionally with Marketing, Sales, and Operations
• Deep familiarity with the HR, payroll, HCM, or workplace compliance ecosystem, including selling into HR teams or HR-related partnerships, is a strong plus

How We Work

• We’re a remote-first team that values clarity, communication, and ownership
• You’ll collaborate across Sales, Partnerships, Marketing, and Operations—mostly through Slack, Zoom, and Google Workspace
• Travel is typically less than 20%, with occasional partner meetings or industry events
• We move quickly, support each other generously, and celebrate progress as much as outcomes